Can I connect multiple ad accounts from the same network?
Yes. During the onboarding, you can select only one ad account. Once your dashboard is ready, you can connect multiple ad accounts from the same network.
Screenshot: Settings → Integration Hub → Ad Networks, where you connect and manage ad accounts.
Can I import data manually if an integration is not available?
No. Segwise does not allow manual data import. Contact support if you have a specific requirement.
How do I check if my data is syncing correctly?
Go to Settings → Integration Hub → Ad Networks. Active integrations show a View button and account details. If a connection shows an error or Disconnected status, click Reconnect. Signs of a healthy sync: creatives from the last 24-48 hours appear in Creative Reports, spend data matches your ad network dashboard within the expected lag window, and the integration shows as connected in Settings → Integration Hub.
How do I reconnect an ad network after a credential change?
After a credential change, first disconnect the existing connection yourself (Settings → Integration Hub → Ad Networks → select the network → delete the connected ad account), then connect again with the new credentials.
How do I disconnect an ad network?
Go to Settings → Integration Hub → Ad Networks, select the network you want to disconnect, and delete the connected ad account. Your already-synced historical data stays in your reports.
How do I change my connected MMP?
You cannot change your MMP directly from the Settings interface. Go to Settings → Connect MMP and click "Want to change your MMP? Contact support." The Segwise team will assist you.
Screenshot: The Connect MMP screen — use 'Want to change your MMP? Contact support' to switch MMPs.