Network | Common failure cause | Fix |
Meta | Instagram toggle incorrectly set, or Pages/Businesses not both connected | Reconnect — set Instagram toggle correctly; connect both Pages AND Businesses |
Google Ads | Organisation policy blocks third-party apps | Ask your Google Admin to whitelist Segwise in Google Admin Console |
TikTok | Permission boxes deselected during OAuth | Reconnect — keep ALL pre-checked permission boxes selected |
Snapchat | Unexplained connection failure | Refresh the page and try again; contact support if it persists |
Unity Ads | Basic included in the Authorisation key | Reconnect — copy ONLY the string after Basic |
Axon | Missing Campaign Management API key or session expiry | Use dashboard invite method; ensure all 3 credentials are ready before starting |
Any API key network | Session expiry after 15-20 minutes idle | Close the tab, open Segwise fresh, have all credentials ready before starting |
Adjust | API token from a deactivated user account | Generate a new token from an active account and reconnect |
Note: If an integration shows as connected but data is still missing after 24 hours, contact Segwise support with the network name, affected date range, and any error messages.
My Google Ads connection says "contact support" or "link expired" — what should I do?
How to fix an expired or broken Google Ads connection in Segwise.
This usually happens when the OAuth session expired during the connection flow, or the correct permissions weren't granted the first time.
To fix it:
Close the tab where you currently have Segwise open
Open a fresh new tab and go to Segwise
Go to Settings → Integration Hub → Ad Networks
Find Google Ads and click Reconnect
Complete the sign-in flow and make sure to grant all requested permissions this time
This resolves most "link expired" or "contact support" errors on the Google Ads connection.
If the issue persists after following these steps, reach out to our support team.
Meta shows "Accounts connected successfully" but doesn't appear as connected in Ad Networks — what's wrong?
Why Meta may not show as connected even after a successful connection message.
If you see a success message during the Meta connection flow but Meta doesn't appear as connected under Settings → Integration Hub → Ad Networks, this is typically caused by one of the following:
The Instagram toggle was not set correctly before signing in
Both Pages AND Businesses were not connected during the OAuth flow
The connection completed partially due to a session issue
To fix it:
Go to Settings → Integration Hub → Ad Networks
Find Meta and click Reconnect
Before signing in, make sure the Instagram toggle is set correctly
When prompted, connect both your Facebook Pages AND your Businesses
Grant all requested permissions and complete the flow
After reconnecting, Meta should appear as connected in your Ad Networks list, similar to how Google Ads displays.
If it still doesn't show as connected after reconnecting, please reach out to our support team.
Still stuck? Share a screenshot of the error you're seeing and we'll help.