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Troubleshooting Creative Generation

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Issue	Possible Cause	Solution
No creatives are showing up on the Review tab	No ad networks connected, or your account is very new and hasn’t accumulated enough performance data yet.	Go to Settings > Ad Networks and connect at least one ad network (Meta, Google, TikTok, Snapchat, etc.). Wait for data to sync — this usually takes a few hours after initial setup.
The agent’s suggestions don’t match my brand	Brand profile or creative controls are incomplete or not configured.	Go to Settings > Brand and fill in all fields: company name, description, products, target customers, brand colors, and logo. Then configure Creative Controls on the agent page.
I can’t find the Creative Generation Agent in the sidebar	The agent icon is the top icon in the left sidebar.	Look for the first (topmost) icon in the left sidebar navigation. If you still can’t see it, contact Segwise support at [email protected].
Export PDF button is not working	Browser pop-up blocker may be preventing the download, or a temporary system issue.	Check your browser’s pop-up blocker settings and allow downloads from ua.segwise.ai. Try refreshing the page and attempting the export again.
I bookmarked a creative by mistake	You accidentally clicked Bookmark instead of Reject.	Go to the Bookmarked tab to find the creative. You can remove it from your bookmarks or mark it as needing improvement from there.

Creatives are loading slowly or not loading at all	Network issues, browser cache, or high server load.	Try refreshing the page, clearing your browser cache, or trying a different browser. If the issue persists, contact [email protected].