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How do I reset or change my password?

Frequently Asked Questions regarding setting up your Segwise account.

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Written by Mohamed Shayan

How do I reset or change my password?

Go to the login page and click "Forgot password." You will receive a reset link via email. If you do not see the email, check your spam folder or contact our support team.

How do I delete my account or workspace?

If you want to delete your account, cancel your plan, or remove your workspace, please reach out to our team through Intercom. Someone from the Segwise team will contact you within 24 hours to process your request and walk you through any remaining details. When you delete your account, all generated images associated with that account will be automatically deleted as well.

Can I be part of multiple workspaces?

Yes. The workspace dropdown shows a "Switch App" list containing all workspaces your account has access to.

What should I do if I get stuck during onboarding?

You can send your question to us by clicking on "Having trouble? Chat with us". You can also drop a mail at [email protected]

The onboarding 'Connect Adnetwork' step, with the 'Having trouble? Chat with us' link highlighted at the bottom.

Screenshot: The onboarding 'Connect Adnetwork' step, with the 'Having trouble? Chat with us' link highlighted at the bottom.

How do I update my billing details?

You can reach out to our team for any assistance.

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