Skip to main content

Why is my data delayed, incomplete, or not syncing?

M
Written by Mohamed Shayan

My integration isn't syncing — what should I do?

Check the integration is still authorised (OAuth tokens can expire): disconnect and reconnect the source. If it persists, contact [email protected] with the ad network or MMP name.

My data looks delayed or incomplete — is that normal?

Some delay is normal — data updates with a lag of a few hours. If data is missing for more than 24 hours or looks significantly off, contact [email protected]. (For how long initial data takes and how often it refreshes, see Data sync timing.)

Did this answer your question?